State Farm® Insurance Agent Scott Powell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Leonard Ferguson
April 9, 2025
5
out of
5
rating by Leonard Ferguson
"Hope is my agent she’s expectional she goes above and beyond to ensure my concerns are dealt with and that I am fully satisfied with the outcome"
We responded:
"Thank you, Leonard, for sharing your experience! I'm happy to know that Hope has been exceptional in addressing your concerns and ensuring your satisfaction!"
Wendy Werner
February 27, 2025
5
out of
5
rating by Wendy Werner
"As always, I received top client service from Hope."
We responded:
"Thank you, Wendy, for your wonderful feedback! I'm glad to know that Hope consistently provides you with excellent service. We appreciate your trust in us and are here for any future needs or questions you might have."
Sergei Travis
February 12, 2025
5
out of
5
rating by Sergei Travis
"I was interested in getting a life insurance policy and got a hold of Scott and spoke to him about my options. Scott was very helpful in a very professional manner. He answered all my questions and was super polite on the phone. I highly recommend speaking to Scott if you have questions about life Insurance."
We responded:
"Thank you, Sergei, for sharing your experience! I'm happy to know that we could assist you with your insurance inquiries. It's great to hear that you found the conversation helpful and professional. If you have any more questions or need further assistance, feel free to reach out anytime."
John Wallace “Wally” McClure
January 29, 2025
1
out of
5
rating by John Wallace “Wally” McClure
"Hope gave me policy info last week on a new house I was buying. Said Donna would call Friday for more info. Donna didn't call. Settled on the house yesterday, called the office today to find out about the policy. James said Hope wasn't there today but he would check into it and get back. He never did. I called again and asked to speak with Scott. He never called back. I called AGAIN and Scott still didn't respond. FINALLY Donna called to tell me State Farm wasn't doing any of these policies any longer since last April. That's odd because I got insurance on a purchase last April. And even more odd, Hope had quoted me financial figures for this most recent purchase. I am not only disappointed I cannot get a policy, but very disappointed in the shunning, ignoring, and rejection that I received from this state farm agent's staff. Pretty deplorable."
We responded:
"Mr. McClure, I am sorry that you didn’t have the experience that you wanted at my office. To my knowledge you have had nothing but good and successful experiences with my office since I took it over in 2021, especially with Donna and Hope. I was made aware that Hope provided you a quote for a homeowner’s insurance policy that you weren’t satisfied with the premium and Donna would be in touch on Friday to review or make any changes. Unfortunately, Donna had been sick and not in the office as well as Hope has been out for a family member in the hospital. I do apologize for the situation at hand however I was also not made aware that you wished to speak with me as you typically work directly with Donna. If you wish to have a conversation regarding this matter I would be happy to schedule this with you to explain in more detail. However, in April of 2024 our product offerings for homeowners and rental properties did change based on overall claims of 2023 for our area and I see that your last property insured with my office was in fact in March 2024 just before those changes took effect. Thank you for the years of being insured with my office and if there is anything we can do in order to improve or remedy this experience please let me know."
Gregory Fountain
January 24, 2025
5
out of
5
rating by Gregory Fountain
"Easy to talk with Able to answer all questions with easy to understand info and options"
We responded:
"I'm glad you found our team easy to talk with, Gregory! It's wonderful to know that we could provide clear and understandable information and options for all your questions. If you need any further assistance or have more questions, feel free to reach out to our office. We're here to help!"
Allen Thomas
December 10, 2024
5
out of
5
rating by Allen Thomas
"Scott, Lorraine, James and the whole team are all great, helpful and always available to help or just answer questions. I've been with Scott's agency for years after a referral and use them for auto and home."
We responded:
"Allen, thank you for your wonderful review! I'm glad to hear that you find our team, including Lorraine and James, helpful and always available. We truly appreciate your loyalty over the years and are happy to assist with your insurance needs. If you ever have more questions or need further assistance, we're here for you!"
Jordan Peiffer
December 2, 2024
5
out of
5
rating by Jordan Peiffer
"Hope is so pleasant and helpful. Always helping me out!"
We responded:
"Jordan, thank you for your wonderful feedback! I'm glad to hear that Hope has been so pleasant and helpful to you. We appreciate your kind words and are always here to assist with any of your insurance needs."
mark
September 27, 2024
5
out of
5
rating by mark
"good service so far"
We responded:
"Mark, thank you for your positive feedback! I'm glad you're satisfied with our service so far. If you need any assistance or have questions in the future, we're here to help! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Ari Kon
July 30, 2024
4
out of
5
rating by Ari Kon
"Met with Scott, clean office, friendly dude, but quote was out if line"
We responded:
"Ari, thanks for stopping by and for your feedback! I'm glad you found the office clean and enjoyed our chat. Sorry to hear the quote didn't meet your expectations. We always aim to provide the best value, so if you have any questions or need further assistance, feel free to reach out! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Felicia Thompson
July 18, 2024
5
out of
5
rating by Felicia Thompson
"Lorraine was exceptional! My customer experience was paramount and she made me feel special and why State Farm is the “Insurance of Choice”."
We responded:
"Hi Felicia, thank you so much for your wonderful review! I'm so glad to hear that Lorraine provided you with an exceptional experience and made you feel special! Your satisfaction is our top priority, and it's fantastic to know that Lorraine's efforts made such a positive impact. If you ever need anything in the future, please don't hesitate to reach out! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Paul G
July 2, 2024
5
out of
5
rating by Paul G
"In spring of 2021 Jim Vanderhook reviewed my insurance coverage and was able to save me over $1,000 a year on my auto insurance. He also pointed out that my personal property insurance was insufficient for my needs. Jim and Scott have subsequently assisted me in several matters, always in a knowledgeable manner. A great group of insurance professionals."
We responded:
"Thank you, Paul! I'm thrilled to hear that Jim was able to save you money on your auto insurance and provide valuable insights on your personal property coverage. We're happy to have assisted you in various matters with our knowledgeable service. We appreciate your kind words and look forward to helping you with any future insurance needs. - Scott Powell, State Farm Insurance Agent, Hagerstown, MD"
Tina Burnett
June 24, 2024
5
out of
5
rating by Tina Burnett
"Love dealing with this office. They are always friendly and helpful!"
We responded:
"Thank you for your feedback, Tina. It's rewarding to hear that you've consistently had positive experiences with our office. Providing friendly and helpful service is our priority, and we're glad it's made a difference for you. We appreciate your continued trust and loyalty to our office. - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Nathaniel Edelen
May 23, 2024
5
out of
5
rating by Nathaniel Edelen
"It’s Review Time 🙂 Let’s Start With Scott Powell And His State Farm Team In Hagerstown Md , I Give This Group A 5 Star Review Because They Are 5 Star Worthy And They Could Be worthy Of More But It Only Allowed Me 5 Stars 🤷🏾♂️ I Have Stopped In This Branch and Every Time I Do They Are A Class Act And That Cannot Be Found Anywhere These Days , I Wish I Knew Them All By Name Because They All Deserve To Be Recognized. So To The Scott Powell Team I Wanna Say You All Are Recognized. Anybody That Is In That Area And Want A Great Insurance Agency I Recommend You Go See This Team. Scott And The Ladies At State Farm Continue To Do What You Do , Your Team Rocks #bestteameverstaystrong💪🏽 Nathaniel Edelen"
We responded:
"Nathaniel, your recognition of our team's hard work truly warms our hearts! We're thrilled that you find us to be a class act and appreciate your kind words. Thank you for recommending us to others in the area. We're here for all your insurance needs! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
senga ghl
April 9, 2024
5
out of
5
rating by senga ghl
"My thanks go to Donna Nave for her patience, diligent and heartfelt concern for my insurance needs. She went above and beyond what one could expect. Excellent in explaining and extending help for my many questions and concerns. THANKS AGAIN!"
We responded:
"Senga, thank you for sharing your positive experience with Donna! We take pride in providing exceptional service and going above and beyond for our clients. Donna's patience, diligence, and heartfelt concern for your insurance needs are truly commendable. - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Dennis Molloy
March 28, 2024
5
out of
5
rating by Dennis Molloy
"Ms. Covert did an excellent job of putting my "new" car on the policy. Couldn't have been happier with her service."
We responded:
"Thank you for the positive feedback, Dennis Molloy! I'm glad to hear that I could assist with adding your new car to the policy. If you have any more insurance needs or questions in the future, feel free to reach out to our office. - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Nancy Hollobaugh
March 19, 2024
5
out of
5
rating by Nancy Hollobaugh
"Donna worked with me to get renter's insurance and car insurance for my Mom after she moved to MD from CT. The service she provided was exceptional!"
We responded:
"Nancy, we are delighted to hear that Donna provided exceptional service in assisting with your renter's and car insurance needs for your Mom's move. Our team is grateful for your kind words and we are thrilled to have been able to help. Thank you for choosing us to protect what matters most to you! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"
Denny Durboraw
February 21, 2024
4
out of
5
rating by Denny Durboraw
"It's an insurance company. Not much to really rate or say. They give you the quote they are given and thats it. Staff if friendly, the dog is cute"
We responded:
"Denny, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
LilahRose Harris
January 26, 2024
5
out of
5
rating by LilahRose Harris
"Lorraine was great! She explained everything to me and helped me pick the policy that best suits my needs."
We responded:
"LilahRose, thank you for taking the time out of your day to leave us a review! We love hearing about how Lorraine provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Robert Marker
January 26, 2024
5
out of
5
rating by Robert Marker
"The change from my previous agent/company was seamless. Very easy and excellent service. I highly recommend them."
We responded:
"Robert, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Hagerstown, MD."
Desiree Membreno
January 17, 2024
5
out of
5
rating by Desiree Membreno
"Scott and his team are amazing as always. Always there to help you whenever needed."
We responded:
"Thank you for the five-stars, Desiree! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Soul Proprietor
January 10, 2024
5
out of
5
rating by Soul Proprietor
"I found Donna through a friend's recommendation, a friend at a competing insurance company. Her first suggestion was to 'call Donna at State Farm', & she was right on it. I had had an insurance cancellation & Donna had me in good shape in no time. Very professional & friendly, cannot rate her highly enough!"
We responded:
"Thank you! We love seeing reviews like this. Donna always puts our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime."
Eric Lee
December 22, 2023
5
out of
5
rating by Eric Lee
"Scott was a pleasure to work with, easy to talk to and always responsive. He is very accommodating and considerate of my schedule. He is very much a professional and comes highly recommended."
We responded:
"Thank you for the wonderful review, Eric! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Sheri Custer
November 20, 2023
5
out of
5
rating by Sheri Custer
"State Farm is a great Insurance company to work with. Hope Covert is patient and her knowledge of the job is easy to understand. I would recomment State Farm - Scott Powell Agent"
We responded:
"Thank you for the five stars, Sheri! And thank you for trusting us with your insurance needs. Contact us anytime if you ever need anything."
Bobby Ferguson sr
November 11, 2023
4
out of
5
rating by Bobby Ferguson sr
"Very much pleased with the outcome of our meeting. I feel that I will be very pleased with State Farm Ins. Listing to all the T V adds as to how great S/F is, I feel O K with it."
We responded:
"Bobby, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Judy Henson
October 17, 2023
5
out of
5
rating by Judy Henson
"They were very helpful with my home and auto insurance"
We responded:
"Thank you for the five stars, Judy! And thank you for trusting us with your home and auto insurance needs."